Title: Explain methods of effective verbal and nonverbal communication.
Course: Physical/Occupational Therapy I (14060-I) > Section: Using Effective Communication in the Rehabilitative Environment

Explanation should include methods of effective verbal communication (e.g., word choice, volume, tone, pace, pausing for feedback) and nonverbal communications (e.g., eye contact, respecting personal space, body language, gestures, active listening, facial expressions). It should also incorporate considerations regarding

- clients with cultural differences that may affect communication
- clients using augmentative communication devices or sign language.

Process/Skill Questions:

- What are the procedures for meeting and greeting clients?
- How does body language affect the verbal message?
- What adaptations and services can be used to enhance communication with clients for whom English is not their primary language?