Identification should include the qualifications and duties of

• client-service representatives, including communication, scheduling, and recordkeeping
• office managers, including staff coordination, inventory management, and oversight of clinic operations
• veterinary assistants, who support animal handling, basic clinical procedures, and sanitation
• veterinary technicians, who perform advanced nursing skills such as anesthesia monitoring, radiology, laboratory diagnostics, surgical assistance, and client education
• veterinarians, who diagnose, prescribe, perform surgery, create treatment plans, and provide medical leadership.

Process/Skill Questions:

• What does it mean to be a professional?
• What are the ethical and legal consequences of performing duties outside of your certification?
• What certifications does the Commonwealth of Virginia recognize in the veterinary industry?
• What are the duties and responsibilities of a client service representative?
• What are some of the challenges of working closely with clients?