Explanation should include the importance of and techniques for exchanging diagnostic and other information with the appropriate departments and other professionals by

• conveying information in a clear, accurate, concise, and timely manner
• applying active listening skills by using reflection, restatement, and clarification
• demonstrating courtesy and professionalism to others
• using and interpreting verbal and nonverbal cues to enhance communication within the scope of practice. 

Process/Skill Questions:

• What communication skills are the most important when a medical laboratory professional interacts with a patient? Why?
• How can communication barriers result in unintended consequences?
• How can insufficient communication between coworkers result in laboratory error?
• Why is sensitivity to cultural diversity essential to good patient communication?
• What is the purpose of using universal abbreviations in the medical field?
• What are the possible drawbacks of using medical abbreviations when communicating with patients? Coworkers? Physicians?
• How can different time-sensitive communication modes be used among healthcare team members to ensure effective and timely patient care?