# CTE Resource Center - Verso - Career Investigations Task 888408661

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Troubleshoot workplace problems, issues, or conflicts to find a solution.

Definition

Troubleshooting should include
  • determining the errors or conflicts
  • attempting to resolve the issues or conflicts (may require more than one attempt or method; e.g., active listening)
  • recognizing others’ points of view
  • finding a solution that works and is agreed upon
  • differentiating between personal conflicts and professional conflicts.

Process/Skill Questions

  • Why is active listening, formulating and expressing desired outcomes, identifying underlying interests, and developing and analyzing options so critical to collaborative problem solving?
  • What is the difference between compromise and cooperation?
  • What is the difference between collaboration and consensus building?
  • What specific attitudes should the individual/mediator practice using when conducting a conflict-resolution session between two parties?
  • What are resources you may use to help troubleshoot workplace problems, issues, or conflicts?
  • Why is it important to identify personal conflicts and separate them from the workplace?

Related Standards of Learning

English

6.2

The student will create multimodal presentations that effectively communicate ideas.
  1. Use effective verbal and nonverbal communication skills to deliver multimodal presentations.
  2. Use language and vocabulary appropriate to audience, topic, and purpose.
  3. Give collaborative and individual formal and informal interactive presentations.
  4. Paraphrase and summarize key ideas of a presentation.

6.6

The student will read and demonstrate comprehension of a variety of nonfiction texts.
  1. Skim materials using text features such as type, headings, and graphics to predict and categorize information.
  2. Identify main idea.
  3. Summarize supporting details.
  4. Create an objective summary including main idea and supporting details.
  5. Draw conclusions and make inferences based on explicit and implied information.
  6. Identify the author’s organizational pattern(s).
  7. Identify transitional words and phrases that signal an author’s organizational pattern.
  8. Differentiate between fact and opinion.
  9. Identify cause and effect relationships.
  10. Analyze ideas within and between selections providing textual evidence.
  11. Use reading strategies to monitor comprehension throughout the reading process.

7.1

The student will participate in and contribute to conversations, group discussions, and oral presentations.
  1. Use a variety of strategies to listen actively and speak using agreed upon discussion rules with awareness of verbal and nonverbal cues.
  2. Clearly communicate ideas and information orally in an organized and succinct manner.
  3. Ask probing questions to seek elaboration and clarification of ideas.
  4. Participate in collaborative discussions with partners building on others’ ideas.
  5. Make statements to communicate agreement or tactful disagreement with others’ ideas.
  6. Use language and style appropriate to audience, topic, and purpose.
  7. Give formal and informal presentations in a group or individually, providing evidence to support a main idea.
  8. Work effectively and respectfully within diverse groups.
  9. Exhibit willingness to make necessary compromises to accomplish a goal.
  10. Share responsibility for collaborative work.

7.6

The student will read and demonstrate comprehension of a variety of nonfiction texts.
  1. Skim materials using text features including type, headings, and graphics to predict and categorize information.
  2. Identify an author’s organizational pattern using textual clues, such as transitional words and phrases.
  3. Make inferences and draw logical conclusions using explicit and implied textual evidence.
  4. Differentiate between fact and opinion.
  5. Identify the source, viewpoint, and purpose of texts.
  6. Describe how word choice and language structure convey an author’s viewpoint.
  7. Identify the main idea.
  8. Summarize text identifying supporting details.
  9. Create an objective summary including main idea and supporting details.
  10. Identify cause and effect relationships.
  11. Organize and synthesize information for use in written and other formats.
  12. Analyze ideas within and between selections providing textual evidence.
  13. Use reading strategies to monitor comprehension throughout the reading process.

8.6

The student will read, comprehend, and analyze a variety of nonfiction texts.
  1. Identify an author’s organizational pattern using textual clues, such as transitional words and phrases.
  2. Apply knowledge of text features and organizational patterns to analyze selections.
  3. Skim materials to develop an overview or locate information.
  4. Make inferences and draw conclusions based on explicit and implied information using evidence from text as support.
  5. Analyze the author’s qualifications, viewpoint, word choice, and impact.
  6. Analyze details for relevance and accuracy.
  7. Differentiate between fact and opinion.
  8. Identify the main idea.
  9. Summarize the text identifying supporting details.
  10. Identify cause and effect relationships.
  11. Evaluate, organize, and synthesize information for use in written and other formats.
  12. Analyze ideas within and between selections providing textual evidence.
  13. Use reading strategies to monitor comprehension throughout the reading process.

Other Related Standards

Career Education Competencies

Interpersonal Skills