# CTE Resource Center - Verso - Career Investigations Task 888408660

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Handle (make or receive) a business-related telephone call.

Definition

Handling a telephone call requires
  • identifying oneself and the employer’s name (i.e., place of business)
  • stating the purpose of the call and with whom you wish to speak, if making the call
  • using standard business telephone etiquette
  • using correct grammar
  • taking a message.

Process/Skill Questions

  • What basic information should you collect and have organized before placing a telephone call?
  • What impression might be left by using poor telephone etiquette?
  • How does your tone of voice affect the impression you make on others?
  • What is the process for taking a phone message?

Related Standards of Learning

English

6.1

The student will use effective oral communication skills in a variety of settings.
  1. Listen actively and speak using appropriate discussion rules with awareness of verbal and nonverbal cues.
  2. Participate as a facilitator and a contributor in a group.
  3. Participate in collaborative discussions with partners building on others’ ideas.
  4. Ask questions to clarify the speaker’s purpose and perspective.
  5. Summarize the main points a speaker makes.
  6. Summarize and evaluate group activities.
  7. Analyze the effectiveness of participant interactions.
  8. Evaluate own contributions to discussions.
  9. Demonstrate the ability to collaborate with diverse teams.
  10. Work respectfully with others and show value for individual contributions.

7.1

The student will participate in and contribute to conversations, group discussions, and oral presentations.
  1. Use a variety of strategies to listen actively and speak using agreed upon discussion rules with awareness of verbal and nonverbal cues.
  2. Clearly communicate ideas and information orally in an organized and succinct manner.
  3. Ask probing questions to seek elaboration and clarification of ideas.
  4. Participate in collaborative discussions with partners building on others’ ideas.
  5. Make statements to communicate agreement or tactful disagreement with others’ ideas.
  6. Use language and style appropriate to audience, topic, and purpose.
  7. Give formal and informal presentations in a group or individually, providing evidence to support a main idea.
  8. Work effectively and respectfully within diverse groups.
  9. Exhibit willingness to make necessary compromises to accomplish a goal.
  10. Share responsibility for collaborative work.

8.2

The student will develop and deliver multimodal, interactive presentations collaboratively and individually.
  1. Select, organize, and create multimodal content that encompasses opposing points of view.
  2. Choose vocabulary and tone appropriate to the audience, topic, and purpose.
  3. Use effective verbal and nonverbal communication skills to deliver multimodal presentations.
  4. Cite information sources.
  5. Respond to audience questions and comments.
  6. Differentiate between Standard English and informal language.
  7. Evaluate presentations.