CTE Resource Center - Verso

Virginia’s CTE Resource Center

2018/2019 Competency-Based Task/Competency List for Emergency Medical Telecommunications (8337/36 weeks)

NOTE: This course has specific state laws and regulations from a governing medical board or agency. Please contact the Virginia Department of Education, Office of Career and Technical Education Services prior to implementing this course. All inquiries may be sent to cte@doe.virginia.gov.

All tasks are considered essential statewide and are required of all students.

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Demonstrating Workplace Readiness Skills: Personal Qualities and People Skills

  1. Demonstrate positive work ethic.
  2. Demonstrate integrity.
  3. Demonstrate teamwork skills.
  4. Demonstrate self-representation skills.
  5. Demonstrate diversity awareness.
  6. Demonstrate conflict-resolution skills.
  7. Demonstrate creativity and resourcefulness.

Demonstrating Workplace Readiness Skills: Professional Knowledge and Skills

  1. Demonstrate effective speaking and listening skills.
  2. Demonstrate effective reading and writing skills.
  3. Demonstrate critical-thinking and problem-solving skills.
  4. Demonstrate healthy behaviors and safety skills.
  5. Demonstrate an understanding of workplace organizations, systems, and climates.
  6. Demonstrate lifelong-learning skills.
  7. Demonstrate job-acquisition and advancement skills.
  8. Demonstrate time-, task-, and resource-management skills.
  9. Demonstrate job-specific mathematics skills.
  10. Demonstrate customer-service skills.

Demonstrating Workplace Readiness Skills: Technology Knowledge and Skills

  1. Demonstrate proficiency with technologies common to a specific occupation.
  2. Demonstrate information technology skills.
  3. Demonstrate an understanding of Internet use and security issues.
  4. Demonstrate telecommunications skills.

Examining All Aspects of an Industry

  1. Examine aspects of planning within an industry/organization.
  2. Examine aspects of management within an industry/organization.
  3. Examine aspects of financial responsibility within an industry/organization.
  4. Examine technical and production skills required of workers within an industry/organization.
  5. Examine principles of technology that underlie an industry/organization.
  6. Examine labor issues related to an industry/organization.
  7. Examine community issues related to an industry/organization.
  8. Examine health, safety, and environmental issues related to an industry/organization.

Addressing Elements of Student Life

  1. Identify the purposes and goals of the student organization.
  2. Explain the benefits and responsibilities of membership in the student organization as a student and in professional/civic organizations as an adult.
  3. Demonstrate leadership skills through participation in student organization activities, such as meetings, programs, and projects.
  4. Identify Internet safety issues and procedures for complying with acceptable use standards.

Introducing Emergency Medical Dispatcher Roles and Responsibilities

  1. Explain the functions of the emergency medical dispatcher (EMD).
  2. List the basic requirements for being a successful dispatcher.
  3. Explain the three phases of the dispatch function.
  4. Describe the local Emergency Medical Services (EMS) system.

Understanding Legal and Liability Issues in EMD

  1. Identify legal and liability issues that the EMD faces at state and national levels.
  2. Define legal and ethical vocabulary/terms.
  3. Identify strategies to avoid litigation.
  4. Describe negligence and how courts determine negligence.
  5. Define standard of care.
  6. Describe two types of consent.
  7. Explain issues that surround confidentiality.

Introducing Medical Concepts

  1. Describe medical concepts that relate to the emergency medical telecommunications function.
  2. Describe the seven systems of the body.
  3. Describe life-threatening conditions.
  4. Define shock.
  5. Describe methods of dealing with bleeding patients who are in shock.
  6. Describe the levels of consciousness and how to determine them.
  7. Describe the points of vital signs.

Obtaining Information and Caller Management

  1. Describe the telephone techniques for obtaining information from callers.
  2. Describe the interpersonal qualities and attitude that the EMD is required to show with each call.
  3. List in order of priority the five essential items of information that the EMD must obtain from each caller who requests EMS assistance.
  4. Describe how to handle special situations that can occur during a call.
  5. List at least six requirements to create effective communication between EMD and the caller.
  6. List the strategies that aid EMDs in delivering effective telephone medical instructions.
  7. Describe the purpose of the Emergency Medical Dispatch Protocol Reference System (EMDPRS).
  8. Describe the communication skills needed for providing medical instructions.
  9. Record essential information from callers in correct priority sequence.
  10. Describe the continuous quality improvement process for the EMD.

Determining Resource Allocation

  1. Describe the resources available in the local EMS system.
  2. Describe local pre-configured response modes (e.g., BLS, ALS, full, hot or cold).
  3. Determine the appropriate resources to be allocated.
  4. Identify actions to be taken in situations that require a hazmat response.

Introducing the Emergency Medical Protocol Reference System (EMDPRS)

  1. Identify the three types of protocols within the EMDPRS.
  2. Describe the difference in content among the three types of protocols within the EMDPRS.
  3. Describe the types of information gathered or provided for each section, for each of the types of protocols within an EMDPRS.

Introducing the 32 Chief Complaint Types

  1. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for animal bites.
  2. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for assault/sexual assault (traumatic incident type).
  3. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for burns.
  4. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for eye problems/injuries.
  5. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for a fall victim.
  6. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for bleeding.
  7. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for industrial accidents (traumatic incident type).
  8. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for stabbing/gunshot victim.
  9. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for traumatic injuries.
  10. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for vehicle-related injuries.
  11. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for abdominal pain.
  12. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for allergies/stings.
  13. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for back pain.
  14. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for breathing problems.
  15. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for chest pain.
  16. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for convulsions/seizures.
  17. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for diabetic problems.
  18. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for headache.
  19. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for heart problems.
  20. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for ingestions/poisons/overdose.
  21. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for psychiatric/behavioral problems.
  22. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for a sick person.
  23. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for stroke/cerebrovascular accident (CVA).
  24. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for unknown/person down.
  25. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for inhalation/hazmat/Carbon Monoxide).
  26. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for cardiac arrest.
  27. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for choking.
  28. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for drowning.
  29. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for electrocution.
  30. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for pregnancy/childbirth.
  31. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for an unconscious/fainting victim.
  32. Describe the background of the complaint type, common causes, common symptoms described by caller, instructions commonly provided, and special pediatric considerations for heat/cold exposure.

Exploring Requirements of Quality Assurance, Certification, and Recertification

  1. Describe the importance of quality assurance.
  2. Explain certification requirements.
  3. Explain recertification requirements.
  4. Explain how certification can be revoked or suspended.

Managing Stress in the Dispatcher Environment

  1. Describe stress in public safety communication.
  2. Describe common terms associated with stress.
  3. Describe strategies for reducing stress.
  4. Describe the components of a critical incident stress management (CISM) program.

Describing the Opioid Crisis

  1. Describe the history and current state of the opioid crisis in the United States.
  2. Describe the history and current state of the opioid crisis in Virginia.
  3. Define the pharmacological components and common uses of opioids.

Examining the Key Factors of Drug Addiction

  1. Examine the science of addiction.
  2. Explain prevention and early intervention strategies.
  3. Identify addiction and its behavioral elements, as defined by the Diagnostic and Statistical Manual of Mental Disorders (DSM-5).
  4. Describe the treatment models of addiction therapy.
  5. Describe the medication management antidote used to prevent fatal opioid overdoses.

Understanding Pain Management Protocols

  1. Explain the science of physiological and mental pain.
  2. Describe the diagnostic tools used in developing pain management plans.
  3. Describe pain treatment options available to various populations of patients.
  4. Describe the effects of opioid dependency on the human body systems.
  5. Explain the mechanism and physical effects of opioids on the human body.
  6. Explain the use of opioids in practice settings, the role of opioids in pain management, and risk factors associated with the use of the medication.
  7. Describe the withdrawal and tapering side effects of opioid use.
  8. Describe storage and disposal options for opioids.
  9. Explain community resources for education about opioid use.

Working with Patients and Caregivers

  1. Describe key communication topics involving opioids for patients.
  2. Describe communication topics for caregivers and family members.