# CTE Resource Center - Verso - Independent Living Task 1100235289

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Describe consumer rights and responsibilities.


Description should include
  • the right to be informed, the right to choose, the right to safety and legal protection, and the right to express dissatisfaction and be heard
  • the responsibilities that go along with each right, including record-keeping and retention of records
  • the steps for effective consumer action
  • the components of consumer protection:
    • paper and electronic receipts
    • guarantees
    • warranties
    • purchase agreements
    • laws (e.g., safeguarding credit, privacy, health care)
    • product labeling
    • product recalls
  • consumer vigilance regarding
    • fraud, including early fraud detection, identity theft, and annual credit reports
    • e-commerce
    • advertisements
  • accepting consumer responsibilities
    • energy-saving products/measures
    • environmentally sustainable options (e.g., recycling, conservation, land use).

Process/Skill Questions

  • Why is it important to be aware of your rights as a consumer? Why is it important to be aware of your responsibilities?
  • Which consumer rights are simply moral obligations of the seller, and which are legal protections?
  • Whose interests are served by the enforcement of state and federal policies and regulations related to consumer rights?
  • What questions should be asked to clarify information about consumer rights and responsibilities? Who should you ask?
  • How does support for consumer rights and responsibilities help build strong communities?
  • What communication skills are needed to assert your rights as a consumer?
  • What leadership skills can help you fulfill your consumer responsibilities?
  • What are the legislative goals of consumer advocates?
  • How are consumer rights protected?
  • What steps do you need to take to ensure your consumer rights?
  • What are the effects of consumer rights policies and laws on business and industry?
  • How can you learn more about consumer rights and responsibilities?
  • What management strategies can you use to uphold the consumer responsibilities of accurate record keeping and retention of records?

Related Standards of Learning



The student will solve practical problems involving consumer applications.

Other Related Standards

FCCLA National Programs

FACTS: People


FACTS: Roads


FACTS: Vehicles


Families First: Families Today


Families First: Meet the Challenge


Financial Fitness: Earning


Financial Fitness: Protecting


Financial Fitness: Saving


Financial Fitness: Spending


Power of One: A Better You


Power of One: Take the Lead


FCCLA: STAR Events (2019)

Chapter Service Project Display


Event Management


Interpersonal Communications




National Programs in Action


Professional Presentation


Public Policy Advocate


National Standards for Family and Consumer Sciences Education


Analyze state and federal policies and laws providing consumer protection.


Analyze how policies become laws relating to consumer rights.


Apply skills to seek information regarding consumer rights.


Analyze economic effects of laws and regulations that pertain to consumers and providers of services.


Apply strategies to reduce the risk of consumer fraud.