# CTE Resource Center - Verso - Opportunities in Hospitality and Tourism Task 399380164

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Communicate information to a customer.

Definition

Communication should reflect the ability to relate information and answer questions effectively for the appropriate communication option:
  • Face-to-face conversation
  • Online and mobile
  • Telephone
  • Letter
  • E-mail
  • Virtual meeting
  • Social media
  • Group presentation

Process/Skill Questions

  • What is the importance of communicating accurate information about hospitality and tourism?
  • Why is it necessary to explain procedures clearly?
  • How does one go about deciding which communication option(s) to use with a particular customer?
  • What, if any, is the hospitality and tourism professional's role in communication with a customer regarding travel documents and procedures?
  • Why is it important for staff to successfully communicate with not only guests and clients but with other employees as well?
  • How does communication relate to first impressions and relationship building?

Other Related Standards

National MBAResearch Standards-Business Administration

Acquire information to guide business decision-making.

 

Apply verbal skills to obtain and convey information.

 

Communicate with staff to clarify workplace objectives.

 

Implement quality-control processes to minimize errors and to expedite workflow.

 

Write internal and external business correspondence to convey and obtain information effectively.