# CTE Resource Center - Verso - Office Specialist I--Preparation Related NBEA Achievement Standards for Communication

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Related NBEA Achievement Standards for Communication

NBEA Achievement Standards for Communication

NBEA (National Business Education Association) standards have been correlated to ensure that students and adults are afforded equal access to fundamental business knowledge and skills and, therefore, an equal opportunity for success in life" (National Standards for Business Education, NBEA, 2007).

Compose and produce a variety of business messages and reports using correct style, format, and content.


Compose and produce executive summaries.


Compose appropriate messages for specific audiences.


Compose simple requests for information, reports, and summaries.


Demonstrate an understanding of and respect for the business customs and etiquette of various cultures.


Demonstrate appropriate manners and etiquette in a variety of social settings.


Demonstrate basic keyboarding and computer functions.


Discuss dangers of Internet predators.


Discuss rules of safe and appropriate conduct when using the Internet and email.


Discuss the importance of the use of phone and digital devices as customer service tools.


Expand vocabulary as needed when reading at grade level.


Expand vocabulary to include simple business terms.


Incorporate the use of the Internet to complete complex projects requiring the use of competitive intelligence techniques (research on competition, markets, and customer attitudes).


Integrate functions of word processing, databases, spreadsheets, and presentation applications to various workplace scenarios.


Participate in a variety of interview rehearsals, both as an interviewer and as an interviewee.


Participate in and analyze mock interviews, emphasizing critical times at the beginning and the end of an interview.


Proofread business documents to ensure that they are clear, correct, concise, complete, consistent, and courteous.


Proofread documents to ensure correct grammar, spelling, and punctuation.


Use basic applications (word processing, spreadsheets, databases, presentations, and graphics).


Use online databases and search engines to find basic business information.


Use the phone to gather personal and consumer information.


Use the phone to receive and place appropriate business calls.