# CTE Resource Center - Verso - Legal Systems Administration Task 334439165

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Identify procedures for professional handling of difficult clients.

Definition

Identification should include
  • following standard and crisis procedures in the office
  • maintaining professionalism (e.g., reacting calmly and offering assistance)
  • knowing when to ask for support.

Other Related Standards

Common Career Technical Core

LW-LEG1

Demonstrate effective communication skills (writing, speaking, listening and nonverbal communication) in the legal services environment.

LW-LEG2

Interpret nonverbal communication cues in order to discern facts from fabrication.

FBLA Competitive Events and Activities Areas

Business Procedures

 

Client Service

The topic for this event changes from year to year. The annual topic may or may not correlate with this particular course. Please refer to the current Virginia FBLA State Handbook.

Help Desk

 

NBEA Achievement Standards for Communication

Communicate in a clear, complete, concise, correct, and courteous manner on personal and professional levels.

 

Compose business documents that reflect international differences and incorporate current practice and protocol.

  

Evaluate the quality and reliability of source information.