# CTE Resource Center - Verso - Legal Systems Administration Task 555371816

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Place/receive telephone calls (including conference calls and video conferencing).

Definition

Placement and receipt should demonstrate
  • the qualities of a good telephone voice
  • use of proper telephone etiquette (e.g., identifying the company, greeting callers professionally, asking the caller’s need, and recognizing regular clients)
  • knowledge of procedures for operating the phone system and setting up conference calls
  • attention to taking accurate and complete messages from callers and obtaining phone number
  • knowledge of the differing types of incoming and outgoing calls and the procedure for call prioritization
  • development of a telephone directory (e.g. electronic, personal, company).

Other Related Standards

Common Career Technical Core

LW-LEG1

Demonstrate effective communication skills (writing, speaking, listening and nonverbal communication) in the legal services environment.

FBLA Competitive Events and Activities Areas

Business Procedures