# CTE Resource Center - Verso - Legal Systems Administration Task 555371816

CTE Resource Center - Verso

Virginia’s CTE Resource Center

Place/receive telephone calls (including conference calls and video conferencing).


Placement and receipt should demonstrate
  • the qualities of a good telephone voice
  • use of proper telephone etiquette (e.g., identifying the company, greeting callers professionally, asking the caller’s need, and recognizing regular clients)
  • knowledge of procedures for operating the phone system and setting up conference calls
  • attention to taking accurate and complete messages from callers and obtaining phone number
  • knowledge of the differing types of incoming and outgoing calls and the procedure for call prioritization
  • development of a telephone directory (e.g. electronic, personal, company).

Other Related Standards

Common Career Technical Core


Demonstrate effective communication skills (writing, speaking, listening and nonverbal communication) in the legal services environment.

FBLA Competitive Events and Activities Areas

Business Procedures