Identify procedures for professional handling of difficult clients.
DefinitionIdentification should include
- following standard and crisis procedures in the office
- maintaining professionalism (e.g., reacting calmly and offering assistance)
- knowing when to ask for support.
Other Related Standards
Common Career Technical Core
Demonstrate effective communication skills (writing, speaking, listening and nonverbal communication) in the legal services environment.
Interpret nonverbal communication cues in order to discern facts from fabrication.
FBLA Competitive Events and Activities Areas
The topic for this event changes from year to year. The annual topic may or may not correlate with this particular course. Please refer to the current Virginia FBLA State Handbook.