Description should include the effect of communication skills on
- the image of the individual
- the image of the agency
- interpersonal relationships among criminal justice professionals and the public
- verbal and nonverbal messages.
Process/Skill Questions:
- How should one communicate with hostile, hysterical, intoxicated, mentally ill, or very young/old people?
- What criteria should be used to evaluate communication skills?
- What resources are available to improve communication skills?