Explanation should include communicating to the customer
- different types of warranties offered
- product safety legislation
- consumer responsibility and rights related to product performance.
Process/Skill Questions:
- What state and federal laws govern warranties?
- How are warranties evaluated in product planning?
- What is the difference between a warranty and a guarantee?
- Why do businesses offer extended warranties?
- What alternatives can businesses offer instead of warranties?
- What are the consumer's responsibilities when it comes to product performance?