Description should include
- the difference between communication skills used to interact with the patient and those used to interact with others
- ways to adjust communication strategies for a patient’s age, stage of development, special needs, and cultural differences
- interviewing techniques
- verbal defusing strategies
- family-presence issues.
Process/Skill Questions:
- How do various stages of development affect communication with patients?
- What can the EMS provider discuss with the family concerning a patient and his/her care?
- How can the EMR communicate with a patient with special needs or with the patient's caregiver?
- How should an EMR communicate with patients, patient family members, and bystanders during an incident?